Every Transport Need,
One Trusted Partner
From BLS and ALS to wheelchair vans, stretcher service, dialysis runs, and event standby — Metro Care Response delivers professional medical transport across the Bronx, NYC, Westchester, and New Jersey.
OUR SERVICESSix Ways We Move
Your Patients
Each service is staffed by NYS-certified crews, equipped to the highest standard, and backed by our 24/7 dispatch center in the Bronx.
BLS Transport
Certified EMTs providing safe, non-invasive medical monitoring and care during transport. Our BLS crews handle stable patients with professionalism and compassion.
- Hospital discharges
- Doctor appointments
- Nursing home transfers
- Dialysis runs
- Non-emergency medical visits
Wheelchair / Ambulette
Wheelchair-accessible vehicles with hydraulic lifts and securement systems. Designed for patients who use wheelchairs or need mobility assistance.
- Wheelchair lift equipped
- Securement systems
- Stretcher-capable vans
- Medicaid NEMT eligible
- Door-to-door service
Stretcher Transport
Full stretcher service for bedridden or non-ambulatory patients. Our crews perform safe patient transfers with proper lifting and immobilization equipment.
- Bed-to-bed transfers
- Bariatric stretcher available
- Hoyer lift coordination
- Hospital-to-home moves
- ICU discharge support
Hospital Discharges
We work directly with hospital discharge planners to eliminate delays. Contracted facilities get priority queue status and guaranteed same-day pickups.
- Discharge planner coordination
- Priority dispatch queue
- Same-day availability
- Insurance billing handled
- Return-trip scheduling
Dialysis / Recurring Trips
Recurring transport for dialysis patients on standing M/W/F or T/Th/S schedules. Set it once and our dispatch handles every pickup automatically.
- Standing 3x/week schedules
- Return trip included
- Medicaid billing support
- Fistula-aware crews
- On-time guarantee
Event Standby
Professional EMS standby coverage for public events, private gatherings, construction sites, and productions. BLS and ALS units on-site and ready.
- Public events & festivals
- Private gatherings
- Construction sites
- Film & TV productions
- Sports events
Where We
Operate
Headquartered at 550 Brush Ave NW in the Bronx, our dispatch center coordinates rapid response across the entire NYC metro area and beyond.
Why Facilities
Choose Us
These are the standards that separate Metro Care Response from low-tier transport operators.
Fully Licensed in NY/NJ
NYS DOH EMS certified. Every crew member and vehicle meets or exceeds state regulations.
HIPAA Compliant
All patient data is protected. Secure handoffs, encrypted documentation, and strict privacy protocols.
Background-Checked EMTs
Every EMT and Paramedic undergoes thorough background checks, drug screening, and ongoing training.
Modern Fleet
Type II and Type III ambulances, lift-equipped vans, and stretcher vehicles — all regularly inspected and maintained.
Reliable Pickups
We answer. We show up. We do not delay discharges. Contract facilities get priority queue access.
Easy Booking
No phone tag. Online forms, direct dispatch line, and dedicated account managers for contracts.
Clear Communication
Real-time ETAs, crew notifications, and post-transport documentation delivered to your team.
Fully Insured
Comprehensive liability insurance protects your facility, your patients, and our crews on every transport.
Ready to Book a Transport?
Individual patients, facilities, and event planners can request transport online or by phone — 24 hours a day.