Partner With
Metro Care Response
Hospitals, nursing homes, and dialysis centers across the Bronx and NYC are switching to Metro Care Response for one reason: reliability. Get dedicated account management, CAD-based scheduling, and guaranteed on-time pickups.
WHY PARTNERBenefits That
Win Contracts
We built this partnership program around what facility administrators, discharge planners, and case managers actually need — not what looks good in a brochure.
Reduced Wait Times
Contract facilities get priority dispatch queue access. When your facility calls, our system recognizes the contract and routes the next available crew — no 6-hour waits.
Dedicated Account Manager
One point of contact who knows your facility, your patient population, your scheduling needs, and your compliance requirements. Not a general call center.
CAD-Based Scheduling
Our Computer-Aided Dispatch (CAD) system handles recurring schedules, real-time crew tracking, and automatic crew dispatching based on proximity and workload.
Reliable Pickups
We guarantee on-time arrivals for contracted facilities. If a crew is delayed, you get real-time notifications with the updated ETA — not a silent no-show.
HIPAA-Compliant Documentation
Complete Patient Care Reports (PCRs) delivered electronically within 24 hours. Medicaid, Medicare, and private insurance billing handled end-to-end.
Full Compliance Coverage
All crews are NYS DOH EMS certified, background-checked, and drug-screened. Every transport meets CMS and DOH regulatory requirements.
Who We Partner With
Flexible Contracts for
Every Facility Size
From small dialysis clinics to large hospital systems — we have a partnership structure that fits your transport volume and budget. Want detailed SLA terms and a dedicated hospital page?View our Hospital Partnerships page
Standard
Ideal for smaller nursing homes and clinics with moderate transport volume.
- BLS transport coverage
- On-demand scheduling
- Dedicated dispatch line
- Monthly utilization reports
- HIPAA-compliant PCRs
- 48-hour response SLA
Priority
Full BLS + ALS with priority dispatch for higher-acuity facilities.
- BLS + ALS transport coverage
- Priority dispatch queue
- Dedicated account manager
- Recurring schedule management
- Weekly performance reports
- 24-hour response SLA
- Discharge coordination
Enterprise
Complete solution for large hospitals, multi-site networks, and health systems.
- BLS + ALS + CCT coverage
- Guaranteed unit availability
- On-site liaison officer
- Custom SLA agreements
- EHR integration support
- Daily reporting dashboard
- Multi-facility coordination
- Quarterly contract reviews
Facility Intake Form
Tell us about your facility and transport needs. Our contracts team will review your submission and reach out within 1 business day with a custom proposal.
Partner Facility Intake
For hospitals, nursing homes, dialysis centers & ALFs
Prefer to Talk Directly?
Our contracts team is available by phone to answer questions, walk through pricing, and start your facility intake over the phone.