Compassionate Transport
for Your Residents
Metro Care Response partners with skilled nursing facilities, assisted living centers, and long-term care providers across the Bronx and NYC metro area — delivering reliable, resident-centered BLS and ALS transport with the professionalism your facility demands.
Why Nursing Homes Need a
Dedicated Transport Partner
Long-term care facilities generate some of the highest transport volume in the Bronx — and most are underserved by inconsistent, on-demand providers with no standing agreements.
Over 80 skilled nursing and assisted living facilities in the Bronx generate daily transport needs — most without a reliable contracted provider.
The average 100-bed SNF generates 15–40 medical transports per month for dialysis, appointments, hospital returns, and specialist visits.
Nearly 3 in 4 long-term care residents require recurring medical transport — dialysis, therapy, or specialist visits — on a weekly or monthly basis.
The Standing Contract Advantage
Facilities with standing transport contracts eliminate the daily scramble for transport. Your staff stops making 10 calls to find a crew — and your residents get consistent, familiar faces who know their needs.
CMS & DOH Compliance Built In
Every transport includes HIPAA-compliant PCRs, Medicaid billing support, and documentation that meets CMS requirements for SNF and ALF regulatory compliance — reducing your audit risk.
Facilities We Partner With
Skilled Nursing Facilities (SNF)
Assisted Living Facilities (ALF)
Long-Term Acute Care (LTAC)
Memory Care / Dementia Units
Rehabilitation Centers
Adult Day Programs
Every Transport Need,
Covered
From routine dialysis runs to complex interfacility transfers — we have the crew, equipment, and experience for every resident transport scenario.
Routine Resident Transport
Scheduled BLS transport for residents attending medical appointments, specialist visits, dialysis, and therapy sessions — on time, every time.
ALS Interfacility Transfers
Advanced Life Support crews for higher-acuity residents requiring cardiac monitoring, IV access, or medication administration during transport.
Hospital Discharge Returns
Coordinated return transport from hospitals back to your facility — we work directly with hospital discharge planners for seamless handoffs.
Bariatric & Specialty Transport
Specialized equipment and trained crews for bariatric residents, ventilator-dependent patients, and those with complex mobility needs.
Built for Long-Term
Care Facilities
We understand the unique demands of nursing home and long-term care transport. Our crews are trained to work with elderly, cognitively impaired, and medically complex residents — with the patience and professionalism your facility expects.
On-Time, Every Time
We understand that late transport disrupts your entire facility schedule. Our dispatch team monitors every run to ensure punctual arrivals.
HIPAA-Compliant Documentation
Full Patient Care Reports (PCRs) for every transport, available to your clinical team. Seamless insurance and Medicaid billing support.
Resident-Centered Care
Our crews are trained to work with elderly and long-term care populations — patient, compassionate, and experienced with dementia and mobility challenges.
Dedicated Facility Line
Contract facilities get a dedicated dispatch contact — no hold queues, no automated systems. A real person picks up, every time.
NY State Certified
All crews and vehicles are fully licensed, insured, and inspected per NYS DOH EMS regulations. Background-checked staff only.
Recurring Schedule Management
We manage recurring transport schedules for dialysis, therapy, and regular appointments — reducing administrative burden on your staff.
Simple Process,
Zero Hassle
We make transport coordination as easy as possible for your nursing staff and administrators.
Call or Submit Online
Contact our dispatch line or submit a transport request online. Contract facilities get priority response.
Dispatch Confirms
Our team confirms the transport, crew level, and ETA — typically within minutes of your request.
Crew Arrives On Time
A certified, background-checked crew arrives at your facility with the right equipment for your resident.
Documentation Delivered
Full PCR and transport documentation provided to your clinical team after every run.
Need Transport Right Now?
Call our 24/7 dispatch line — a real person answers every call, every time.
Flexible Contracts for
Every Facility
Whether you're a 40-bed ALF or a 300-bed SNF, we have a contract structure that fits your volume, acuity, and budget.
Basic
For smaller facilities with lower transport volume needing reliable on-demand BLS coverage.
- BLS transport coverage
- On-demand scheduling
- Dedicated dispatch line
- Monthly utilization reports
- HIPAA-compliant PCRs
Preferred
Full BLS + ALS coverage with priority dispatch and recurring schedule management.
- BLS + ALS transport coverage
- Priority dispatch queue
- Recurring schedule management
- Dedicated account manager
- Weekly performance reports
- Discharge coordination support
- Staff training sessions
Enterprise
Complete transport solution for large SNFs, ALFs, and multi-facility long-term care networks.
- BLS + ALS + CCT coverage
- Guaranteed unit availability
- On-site liaison officer
- Custom SLA agreements
- EHR / EMR integration support
- Daily reporting dashboard
- Multi-facility coordination
- Quarterly contract reviews
All Contracts Are Fully Customizable
We work directly with your facility's administrator, DON, and compliance team to build a transport agreement that meets your specific resident population, volume, and documentation requirements. Schedule a free consultation below.
Documentation Your
DON Will Love
Every Metro Care Response transport is fully documented and compliant with HIPAA, NYS DOH EMS regulations, and CMS requirements for skilled nursing facilities.
Submit a Transport Request
For nursing staff — fill in resident info, pickup details, and destination. Our dispatch team confirms within minutes.
Resident Transport Request Form
For nursing staff use — all fields marked * are required
Post This Page at Your Nurses Station
Share this direct link with your nursing staff so they can submit or cancel transport requests from any device.
Let's Talk About Your Facility
Fill out the form below and our team will reach out within one business day to schedule a free 30-minute consultation — no commitment required.
Nursing Home Transport Consultation
For facility administrators, DONs, and case managers
Share This Page With Your Administrator
Send this direct link to your DON or facility administrator to review our services and book a consultation.
Submit via ERN Dispatch Portal
Use the Emergency Response Network dispatch system to submit nursing home resident transport requests directly into the ERN queue — with priority routing, unit tracking, and real-time confirmation.
Transition Residents to
Home Care When Ready
When residents are ready to transition home, Metro Care Response Home Care provides the ongoing support they need — walking companions, grocery help, medication reminders, and regular wellness check-ins. Reduce readmissions and support successful transitions.
Mobility & Walking
Companions walk with residents to rebuild strength, confidence, and independence after long-term care.
Daily or 3x/weekGrocery & Food Help
Companions assist with grocery shopping, meal pickup, and kitchen organization for residents living at home.
Included in all plansWellness Check-Ins
Regular wellness visits with direct escalation to Metro Care Response EMS if any health concerns arise.
EMS-connectedRefer a Resident to Home Care
Discharge planners and social workers can refer residents directly. We coordinate the care transition, match the right companion, and keep your team informed. Contact us for pricing.