Your Trusted
Hospital Transport
Partner
Metro Care Response provides hospitals, nursing facilities, and rehabilitation centers with reliable BLS, ALS, and CCT transport — backed by 24/7 dispatch, HIPAA-compliant documentation, and flexible contract options.
Why Hospitals Need a
Reliable Transport Partner
Discharge delays, interfacility bottlenecks, and transport no-shows cost hospitals time, beds, and revenue. Metro Care Response solves all three.
The average Bronx hospital patient waits over 4 hours for transport after discharge clearance — blocking beds and delaying admissions.
Dozens of Bronx hospitals and clinics rely on inconsistent on-demand transport with no guaranteed coverage or SLA.
Each delayed discharge costs a hospital an estimated $1,200+ in bed-day costs, staff time, and downstream admission delays.
The Discharge Problem
Hospitals lose revenue every hour a discharged patient occupies a bed waiting for transport. Metro Care Response provides same-day, on-call discharge transport — so your beds turn over faster.
The Interfacility Gap
ICU-to-ICU transfers, SNF placements, and specialist referrals all require reliable interfacility transport. Without a contract partner, hospitals scramble — and patients wait.
Every Level of Care,
Covered
From routine discharges to critical ICU transfers — we have the crew, equipment, and certification for every transport need.
BLS Transport
Certified EMTs providing safe, non-invasive monitoring and care. Ideal for stable patients requiring medical oversight during transport.
Common Use Cases
BLS Transport
Basic Life Support
ALS Transport
Advanced Life Support
CCT Transport
Critical Care Transport
Simple. Fast.
Reliable.
From request to transport in four straightforward steps — no complicated systems, no delays.
Submit Request
Fill out the pickup request form below with patient info, sending facility, and destination details.
Dispatch Confirms
Our 24/7 dispatch team reviews the request and confirms availability within minutes.
Crew Dispatched
A certified crew is dispatched with the appropriate transport level (BLS / ALS / CCT).
Safe Transport
Patient is transported safely with full documentation and handoff to receiving facility.
Urgent Transport Needed?
Skip the form — call our 24/7 dispatch line directly for immediate assistance.
Flexible Contracts for
Every Facility
Whether you're a small nursing home or a large hospital system, we have a contract structure that fits your volume, acuity, and budget.
Standard
Ideal for smaller facilities with moderate transport volume.
- BLS transport coverage
- Scheduled & on-demand pickups
- Dedicated dispatch line
- Monthly utilization reports
- HIPAA-compliant documentation
- 48-hour response SLA
Priority
Full BLS + ALS coverage with priority dispatch for high-acuity facilities.
- BLS + ALS transport coverage
- Priority dispatch queue
- Dedicated account manager
- Real-time unit tracking
- Weekly performance reports
- 24-hour response SLA
- Staff training sessions
Enterprise
Complete transport solution for large hospital systems and multi-facility networks.
- BLS + ALS + CCT coverage
- Guaranteed unit availability
- On-site liaison officer
- Custom SLA agreements
- EHR / EMR integration support
- Daily reporting dashboard
- Quarterly contract reviews
- Multi-facility coordination
Custom Contracts Available
All contracts are fully customizable. We work directly with your facility's administration, case management, and compliance teams to build a transport agreement that meets your specific volume, acuity, and documentation requirements.
Trusted by Facilities Across the Bronx & NYC
We work with hospitals, nursing homes, and rehabilitation centers throughout the New York metropolitan area.
Lincoln Medical Center
Montefiore Medical Center
NYC Health + Hospitals / Jacobi
BronxCare Health System
St. Barnabas Hospital
Harlem Hospital Center
Your facility could be next
HIPAA-Compliant,
Every Transport
Every Metro Care Response transport is fully documented and compliant with HIPAA, New York State EMS regulations, and your facility's specific requirements.
Submit a Transport Request
For hospital staff — fill in patient info, sending facility details, and destination. Our dispatch team will confirm within minutes.
Patient Transport Request Form
For hospital staff use — all fields marked * are required
Post This Page at Your Nursing Station
Share this direct link with your staff so they can submit transport requests from any device.
Submit via ERN Dispatch Portal
Use the Emergency Response Network dispatch system to submit hospital transport requests directly into the ERN queue — with priority routing, unit tracking, and real-time confirmation.
Refer Patients to a
Patient Advocate
Discharge planners and case managers can refer patients directly to our Patient Advocate program. Our advocates attend discharge meetings, navigate insurance issues, coordinate follow-up care, and ensure patients fully understand their care plan before leaving your facility.
Refer Patients to
Home Care After Discharge
Metro Care Response now offers companion home care services. After a hospital stay, patients often need support at home — someone to walk with them, talk with them, help with groceries, and check in on their wellness. Our background-checked companions provide that bridge between hospital and full independence.
Companion Visits
Daily, 3x/week, or weekly visit packages tailored to patient needs
Walking Support
Gentle walks to rebuild strength and confidence after discharge
Grocery & Errands
Companion helps with food shopping and essential errands
EMS-Connected
Direct link to Metro Care Response if medical escalation is needed