Dialysis Transport
Bronx & NYC Metro
Metro Care Response specializes in recurring dialysis transport — 3x per week, on schedule, every time. BLS and ALS crews, HIPAA-compliant, and available 24/7 across the Bronx and NYC metro area.
Schedule a Transport
in Under 2 Minutes
For facilities and coordinators who need to get a transport on the books fast. Fill in the essentials — our dispatch team handles the rest.
Need more detail?
Use the full form below for recurring schedules, ALS requests, or special instructions.
Quick Transport Request
For dialysis center staff & coordinators
The Dialysis Transport
Crisis in the Bronx
The Bronx has one of the highest rates of end-stage renal disease in New York State. Dialysis patients need transport 3 times per week, every week — and most providers can’t keep up.
Over 40% of dialysis patients in the Bronx require medical transport assistance — they cannot drive or use public transit safely after treatment.
Each dialysis patient generates 3 transports per week — over 156 runs per year. A contract with 30 patients = 4,680+ annual transports.
An estimated 1 in 3 dialysis patients misses at least one session per month due to unreliable transport — a life-threatening gap.
Recurring Revenue, Built In
Dialysis transport is the most predictable revenue stream in medical transport. Patients attend 3x/week, every week, for years. One contract with a dialysis center can generate 300–500 runs per month.
A Life-or-Death Service
Missing dialysis isn’t just inconvenient — it can be fatal. Patients who miss sessions face fluid overload, cardiac events, and hospitalization. Reliable transport is a clinical necessity, not a convenience.
Dialysis Patients Need
Consistent, Dependable Transport
Missing a dialysis session isn't just inconvenient — it can be life-threatening. Dialysis patients typically attend 3 sessions per week, every week, for years. They need a transport partner they can count on, not just a one-time ride.
Every Type of Dialysis
Transport, Covered
From standing weekly schedules to one-time pickups — we have the crew, equipment, and certification for every dialysis transport need.
Recurring Scheduled Pickups
Set up a standing schedule once and we handle the rest. Our dispatch automatically sends a crew on each dialysis day — no calls needed.
What's Included
Recurring Scheduled Pickups
3x/Week Standing Schedule
BLS Transport
Basic Life Support
ALS Transport
Advanced Life Support
Simple. Consistent.
Dependable.
From first request to standing schedule — four steps and you're set for the long haul.
Submit Request
Fill out the pickup form below with patient info, dialysis center, and destination. One-time or recurring.
Dispatch Confirms
Our 24/7 dispatch team reviews and confirms availability within minutes of submission.
Crew Dispatched
A certified BLS or ALS crew is dispatched to the pickup location on time, every time.
Safe Return Home
Patient is transported safely with full documentation and a comfortable, dignified ride.
Need a Pickup Today?
Skip the form — call our 24/7 dispatch line directly for same-day dialysis transport.
Flexible Contracts for
Every Dialysis Center
Whether you're a single-location center or a multi-site network, we have a contract structure that fits your patient volume and transport needs.
Basic
Ideal for smaller dialysis centers with moderate transport volume.
- BLS transport for stable dialysis patients
- Scheduled recurring pickups
- Dedicated dispatch line
- Monthly utilization reports
- HIPAA-compliant documentation
- 48-hour response SLA
Priority
Full BLS + ALS coverage with priority dispatch for higher-acuity dialysis patients.
- BLS + ALS transport coverage
- Priority dispatch queue
- Dedicated account manager
- Real-time unit tracking
- Weekly performance reports
- 24-hour response SLA
- Staff coordination sessions
- Return trip scheduling
Enterprise
Complete transport solution for large dialysis networks and multi-center organizations.
- BLS + ALS + CCT coverage
- Guaranteed unit availability
- On-site liaison officer
- Custom SLA agreements
- EHR / EMR integration support
- Daily reporting dashboard
- Quarterly contract reviews
- Multi-center coordination
- Recurring schedule management
Custom Contracts Available
All contracts are fully customizable. We work directly with your center's administration and social work team to build a transport agreement that fits your patient volume, session schedule, and documentation requirements. Contact us to schedule a center consultation.
Trusted by Dialysis Centers Across the Bronx & NYC
We provide recurring transport for patients at dialysis centers throughout the New York metropolitan area.
DaVita Bronx Dialysis
Fresenius Kidney Care — Bronx
American Renal Associates
Rogosin Institute
DaVita Harlem Dialysis
Fresenius Kidney Care — Harlem
Your center could be next
HIPAA-Compliant,
Every Transport
Every Metro Care Response dialysis transport is fully documented and compliant with HIPAA, New York State EMS regulations, and your center's specific requirements.
Submit a Transport Request
One-time or recurring — fill in patient info, dialysis center, and destination. Our dispatch team confirms within minutes.
Dialysis Transport Request Form
For dialysis center staff — all fields marked * are required
Post This Page at Your Dialysis Center
Share this direct link with your staff so they can submit transport requests from any device.
Schedule a Center
Consultation
Ready to set up reliable transport for your dialysis patients? Book a free 30-minute consultation with our team. We'll walk through your patient volume, session schedule, and build a custom transport plan that fits your center.
Prefer to call directly?
Our team is available 24/7 — ask for the contracts department.
Book Your Free Consultation
We'll reach out within 1 business day to confirm your time slot.
Dialysis Transport Questions
Common questions from dialysis centers and patients about our transport services.
1How often can you transport dialysis patients?
We offer both one-time pickups and recurring standing schedules. Most dialysis patients need transport 3 times per week (typically Mon/Wed/Fri or Tue/Thu/Sat). Our recurring schedule option lets you set it once and we handle every pickup automatically.
2What is the difference between BLS and ALS dialysis transport?
BLS transport is for stable dialysis patients who need non-invasive monitoring and safe transport. ALS transport includes a licensed Paramedic with advanced cardiac monitoring, IV access, and medication administration — ideal for patients with cardiac conditions, post-procedure status, or medication-dependent needs.
3Do you provide return trips after dialysis?
Yes. We offer one-way transport, same-day return trips, and round-trip coordination. When setting up a recurring schedule, you can specify whether return trips are needed after each session.
4Which dialysis centers do you serve?
We serve all major dialysis centers across the Bronx and NYC metro area including DaVita, Fresenius Kidney Care, American Renal Associates, and Rogosin Institute locations. If your center is not listed, contact us and we will add it to our network.
5How quickly can you dispatch a dialysis transport?
For scheduled recurring transports, crews are dispatched automatically on each dialysis day. For same-day requests, our 24/7 dispatch team confirms availability within minutes and typically has a crew on scene within 30–60 minutes depending on location.
6Is your dialysis transport covered by insurance?
We work with Medicaid, Medicare, and private insurance providers for billing coordination. Coverage varies by plan. We recommend contacting your insurance provider or our billing team at metrocareresponse@outlook.com to verify coverage before scheduling.
7What documentation do you provide for each transport?
Every transport includes a complete electronic Patient Care Report (PCR) with vital signs, transport details, and HIPAA-compliant documentation. These reports are available to your dialysis center upon request and meet all NYS EMS regulatory requirements.
8Can nursing homes and ALFs set up standing contracts?
Yes. We offer Basic, Priority, and Enterprise contract tiers specifically designed for facilities. Contracts include dedicated dispatch lines, priority queues, real-time unit tracking, weekly performance reports, and custom SLA agreements.
Submit via ERN Dispatch Portal
Use the Emergency Response Network dispatch system to submit dialysis transport requests directly into the ERN queue — with priority routing, unit tracking, and real-time confirmation.
Support Between
Dialysis Treatments
Dialysis patients often need support on non-treatment days — help with groceries, someone to walk with, medication reminders, and a friendly face to check in. Metro Care Response Home Care companions fill that gap.
Home Care Packages
For dialysis patients & families