24/7 Non-Emergency
Medical Transportation
Reliable. On-Time. Professional. Serving the Bronx, Westchester, NYC, and New Jersey with BLS, ALS, wheelchair, stretcher, dialysis, and hospital discharge transport.
NY STATE CERTIFIED
Who We Are
Metro Care Response is a privately owned and operated emergency medical services company headquartered in the Bronx, New York. We specialize in Basic Life Support (BLS), Advanced Life Support (ALS), and interfacility medical transportation, serving hospitals, nursing facilities, rehabilitation centers, and the general public.
Our Mission:
Deliver professional medical care with integrity, respect, and urgency.
Our Commitment:
- Patient-centered care
- Fully compliant with New York State EMS regulations
- Highly trained EMTs, Paramedics, and Medical Vehicle Operators
- Clean, modern, and fully stocked ambulances
- 24/7 operational readiness
OUR PROMISEWe Treat You
Like Family
That is not a slogan. It is our role model. Every decision we make, every patient we transport, every family we serve — we ask ourselves one question: "Would we do this for our own family?"
Family Doesn't Clock Out.
Neither Do We.
In the Bronx, family means everything. It means showing up when it matters. It means putting someone else before yourself. It means doing the right thing even when nobody is watching.
We built Metro Care Response on that same foundation. Not as a corporation. Not as a contract. But as a promise to every patient, every family, every facility: you will be treated with the same care, respect, and urgency we would give our own family.
What "Family" Means to Us
Six principles that guide every interaction, every transport, every decision at Metro Care Response.
We Show Up for You
Just like family, we don't make excuses. When you call, we answer. When you need us, we're there — on time, every time, with the same urgency we'd have for our own mother or father.
We Listen First
Every patient has a story. We take the time to listen — to understand not just the medical need, but the fear, the confusion, the dignity. We don't rush. We don't dismiss. We hear you.
We Protect Your Dignity
Transporting a loved one is vulnerable. We treat every patient with the respect and privacy we'd want for our own family. Clean vehicles. Gentle hands. Kind words. Always.
We Remember You
Our recurring patients aren't numbers — they're neighbors. We learn names, preferences, routines. Mrs. Rodriguez likes the window seat. Mr. Chen needs extra time with his walker. That matters.
We Care for Caregivers Too
We know the stress on families. Our crews don't just transport — we reassure, we update, we communicate. A phone call to a worried daughter. A text to a son. That's family.
We're Part of This Community
We live here. Our kids go to Bronx schools. We shop at the same bodegas. When we say we treat you like family, it's because you literally are our family, our neighbors, our people.
This Is What Family Looks Like
“They remembered my mom's name on the third visit. That's not service — that's family.”
Experience the Metro Care Difference
Whether you need a single transport or a standing facility contract, you will be treated like family from the first phone call to the last mile.
Tuesday, May 5, 2026
“The Lord is my strength and my song; he has given me victory.”
A new verse every day — refreshes automatically at midnight
BRONX PATIENT TRANSPORT DATAThe Bronx Transport Reality Check
These are the real numbers behind every delayed discharge, every missed dialysis appointment, and every patient stuck waiting for a ride. Understanding the problem is how we solve it.
This is scene response for 911 calls — not scheduled transport — but it shows system-wide strain that bleeds into every other part of EMS.
Why Delays Happen in the Bronx
These six factors compound each other daily. Every one of them is a reason hospitals and patients need a transport partner they can count on.
High Call Volume
1.6+ million EMS calls per year across NYC — system is constantly saturated.
Hospital Overcrowding
EDs at capacity mean ambulances queue for bed assignments and offload.
Limited Ambulance Availability
Private EMS fleets are stretched thin; priority goes to 911 over scheduled transport.
Traffic Congestion
Bronx arterial roads — Grand Concourse, Bruckner, Cross-Bronx — are bottlenecks during peak hours.
Staffing Shortages
NYC faces a persistent shortage of certified EMTs and Paramedics, especially in the Bronx.
Paperwork & Documentation
Each transfer requires insurance verification, discharge summaries, and facility sign-offs.
Patients in the Bronx Often Experience Long Delays for Discharge and Transfer Transportation
Especially during peak hospital hours. A discharge that should happen at 10am turns into a 2pm departure. A dialysis patient who needs a 6am pickup is still waiting at 8am. These delays cascade into worse outcomes, longer hospital stays, and higher costs for everyone.
Metro Care Response
The partner built to cut through the delay
Sources: NYC DOHMH EMS data, FDNY response time reports, United Hospital Fund analysis, NYSDOH discharge planning benchmarks, and industry operational data. Figures represent averages and may vary by facility, time of day, and seasonal demand.
⚠️ REAL TALKStop Selling Features.
Start Selling Outcomes.
Hospital administrators do not care about your GPS tracking or your timestamps. They care about bed turnover, throughput, and revenue. Here's how we speak their language.
What Gets Ignored
Feature-first pitch = delete button
Result: Unread email, no callback, no contract.
What Closes Contracts
Outcome-first pitch = boardroom attention
Result: Contract signed. Priority queue activated. Revenue protected.
What One Delayed Discharge Actually Costs
This is the conversation Metro Care Response brings to every contract negotiation. Numbers hospital CFOs care about.
The Real Value Proposition
Hospital administrators do not wake up wanting a better ambulance tracker. They wake up wanting empty beds, moving EDs, and hitting throughput targets. Metro Care Response is not a tech vendor — we are a throughput partner. Every contract we sign is measured in minutes saved and dollars recovered.
It Is Not Marketing — It Is Operations
These are the actual operational commitments we make in every hospital contract. No buzzwords. Just numbers and accountability.
Guaranteed Pickup Windows
Not “we will get there when we can.” We commit to 30-minute windows for discharge and dialysis — with penalties if we miss them.
Dedicated Facility Queue
Contracted hospitals get a priority dispatch line. When your discharge is ready, your unit is already en route — not still at another hospital.
Live Bed-Clear Updates
Our dispatchers call your discharge planner directly the moment a unit is 5 minutes out. No more patients sitting in limbo.
Turnaround Time SLAs
We commit to offloading a patient and being back in service within 20 minutes — not the industry average of 40.
Monthly Throughput Reports
Every contract includes a monthly report: discharge delays reduced, beds cleared, turnaround times hit or missed — with dollar impact.
Backup Unit Guarantee
If your assigned unit is delayed, we automatically deploy a backup from our standby fleet — no call from your staff needed.
Want to See Your Bed Turnover Improve in 30 Days?
We will run a free 30-day pilot at your facility. No contract required. We measure discharge delays before and after. If the numbers do not improve, you owe nothing. If they do, we talk about a long-term partnership.
THE TRANSPORT CRISISThe Bronx Doesn't Just Need
More Doctors — It Needs Rides
Thousands of Bronx residents miss critical medical care every single day — not because there aren't hospitals, but because there's no reliable way to get there. Medical transport is the invisible gap killing outcomes.
When Transport Fails, Health Collapses
Every missed ride creates a domino effect: a skipped dialysis leads to an ER visit. A delayed discharge blocks a bed. A nursing home transfer falls through and a patient deteriorates. The Bronx's transport gap is a healthcare emergency hiding in plain sight.
Renal failure patients need dialysis three times weekly. One missed ride means toxin buildup, fluid overload, and a guaranteed ER admission within 48 hours. Many patients miss 1 in 5 appointments due to transport failures.
When a discharged patient sits in a hospital bed waiting for a ride, the facility loses revenue, incoming admissions get delayed, and the patient faces unnecessary exposure to hospital-acquired infections.
Nursing homes and assisted living facilities routinely wait 6-12 hours for interfacility transport. A patient with a new hip fracture or stroke symptoms sits in limbo while the facility makes dozens of phone calls.
Metro Care Response: Closing the Transport Gap
We don't compete with FDNY on 911 emergencies. We dominate the space where the Bronx is actually underserved: scheduled, recurring, and on-demand medical transport. The winning strategy is being the most reliable ride in the borough.
Top Transport-Driven Medical Needs
These are the conditions and situations that create the highest demand for medical transport in the Bronx. Every bar on this chart represents thousands of patients who need a ride — not just a doctor.
3x/week for life. Miss one appointment = ER within 48 hours. 40,000+ missed rides/year in the Bronx.
Every delayed discharge costs significant revenue and blocks an admission. The #1 operational pain point for Bronx hospitals.
SNF-to-hospital and hospital-to-SNF transfers are the glue of the long-term care system. When transport fails, the system breaks.
Bronx has NYC's highest cardiac mortality. Post-event patients need repeated cardiology, rehab, and medication checks — all require rides.
Diabetes prevalence is 2× the NYC average. Wound clinic, endocrinology, and podiatry appointments are frequent and non-negotiable.
Pediatric asthma capital of the nation + high COPD rates in seniors. Nebulizer clinic and pulmonary rehab require weekly transport.
Psychiatric appointments, MAT clinics, and group therapy are all scheduled — and all require consistent, reliable transport.
Source: NYC DOHMH, Bronx Health REACH, United Hospital Fund, NYSDOH EMS data
Transport Deserts & High-Demand Zones
These Bronx neighborhoods have the highest concentration of patients needing medical transport — and the lowest access to reliable, scheduled ride services. This is where Metro Care Response deploys most frequently.
Highest dialysis no-show rate; Medicaid NEMT severely underserved; patients wait 3+ hours for rides
Dense dialysis population; nursing home transfer delays common; hospital discharge bottleneck
Large senior population; fall & cardiac responses; frequent SNF-to-hospital transfers
High dialysis concentration; long waits for wound clinic and diabetic care transport
Pediatric asthma capital; frequent nebulizer clinic & pulmonary rehab transport needed
Interfacility corridor; nursing home & ALF transport gap; limited NEMT provider coverage
Metro Care Response fills the transport gap 24/7
Deployed from 550 Brush Ave NW, Bronx, NY 10465 — serving all neighborhoods
OUR SERVICESComprehensive Medical
Transport Solutions
Basic Life Support (BLS)
Certified EMTs providing safe, non-invasive medical monitoring and care during transport.
- Hospital discharges
- Nursing home transfers
- Dialysis appointments
- Non-emergency transport
Advanced Life Support (ALS)
NY State–certified Paramedics with advanced cardiac monitoring and life-saving equipment.
- High-acuity patient transfers
- Emergency medical responses
- Critical care transports
- Medication administration
Interfacility Transportation
Dependable transfers between hospitals, clinics, and long-term care facilities.
- On-time arrivals
- Clear facility communication
- Patient comfort & safety
- Rehabilitation center transfers
Event & Standby Coverage
On-site EMS standby services for public events, private gatherings, and productions.
- Public events
- Private gatherings
- Construction sites
- Film & TV productions
Medicaid Taxi & NEMT
Medicaid-covered non-emergency medical transportation for eligible patients — no cost to the patient.
- Medicaid accepted
- No cost to patient
- Wheelchair van available
- All Bronx neighborhoods
Home Care Companion
A caring companion visits your home to walk with you, talk with you, and help with groceries and daily needs.
- Walking companion
- Conversation & company
- Grocery & food help
- Wellness check-ins
Serving Every Corner
of the Bronx
Metro Care Response deploys from 550 Brush Ave NW, Bronx, NY 10465 — covering all 20+ Bronx neighborhoods, 24 hours a day, 7 days a week. From Mott Haven to Riverdale, we're there.
EMS Demand Level
Services Available Across All Zones
Every service is available in every Bronx neighborhood — coverage levels vary by demand and deployment priority.
BLS Transport
100%Available in all 20+ Bronx neighborhoods. Certified EMTs for stable patients, discharges, and dialysis.
Hospital PortalALS Transport
95%NYS-licensed Paramedics covering nearly all Bronx zones. Priority dispatch for high-acuity patients.
Hospital PortalDialysis Transport
100%Recurring 3x/week schedules serving all major dialysis centers across the Bronx and NYC metro.
Dialysis PortalMedicaid NEMT
100%Medicaid-covered non-emergency transport for eligible patients. No cost to patient, all Bronx neighborhoods.
NEMT InfoNot sure if we cover your area?
Call us — we cover all of the Bronx and can often extend to surrounding areas.
(929) 815-4275Facility in the Bronx?
Set up a standing contract and get guaranteed coverage for your residents or patients.
Email for Contract InfoHow Facilities Partner
With Metro Care Response
We offer flexible contract tiers for hospitals, nursing homes, dialysis centers, and clinics — with predictable pricing, dedicated dispatch, and guaranteed coverage. No surprises, no gaps.
Dialysis Transport
3x/week per patient
Recurring, predictable revenue. Each dialysis patient generates 12–13 transports/month. A contract with 30 patients = 360+ runs/month.
Nursing Home Contracts
Standing facility agreements
SNFs and ALFs need consistent transport for appointments, dialysis, and hospital returns. Contracts lock in monthly minimums.
Hospital Discharge
Per-transport billing
Hospitals discharge patients daily. BLS/ALS/CCT transport billed per run — high volume, insurance-covered, no collections risk.
Medicaid NEMT
Medicaid reimbursement
No cost to patient. Medicaid reimburses directly. 200K+ eligible patients in the Bronx — massive untapped demand.
Contract Tiers for Every Facility
Whether you're a small clinic or a large hospital system — we have a structure that fits your volume, acuity, and budget.
Basic
Small clinics, ALFs under 50 beds
Reliable on-demand BLS coverage with dedicated dispatch and monthly reporting.
- BLS transport coverage
- On-demand scheduling
- Dedicated dispatch line
- Monthly utilization reports
- HIPAA-compliant PCRs
Priority
Mid-size SNFs, dialysis centers
Full BLS + ALS coverage with priority dispatch, recurring schedule management, and a dedicated account manager.
- BLS + ALS transport coverage
- Priority dispatch queue
- Recurring schedule management
- Dedicated account manager
- Weekly performance reports
- Discharge coordination support
Enterprise
Large hospital systems, multi-facility networks
Complete transport solution with guaranteed unit availability, on-site liaison, custom SLAs, and EHR integration.
- BLS + ALS + CCT coverage
- Guaranteed unit availability
- On-site liaison officer
- Custom SLA agreements
- EHR / EMR integration support
- Daily reporting dashboard
- Multi-facility coordination
Ready to Partner With Us?
All contracts are fully customizable. We work directly with your administration, compliance, and clinical teams to build the right agreement.
Metro Care Response
vs. The Alternative
Most EMS providers in the Bronx are reactive — they respond to 911 calls. We're built for the other 80%: scheduled, recurring, facility-based transport where consistency and relationships matter.
Built for Non-Emergency Transport
We don't compete with 911. We own the scheduled, recurring, and interfacility transport market — where demand is constant and relationships are everything.
Bronx-Native, Community-Rooted
We know every neighborhood, every facility, every dialysis center. Our crews live and work in the communities they serve — that's not something you can outsource.
ERN Network Backing
As a founding member of the Emergency Response Network, we have mutual aid coverage from 18+ agencies — so we're never caught short on surge days.
What Facilities Say
“Metro Care Response has been a game-changer for our dialysis patients. They show up on time, every time — and our patients actually look forward to seeing the crew.”
“We switched from our previous provider after too many no-shows. Metro Care has been reliable, professional, and our DON loves the documentation they provide.”
“The Sprint Unit concept is brilliant. We use them for sick calls at our facility and it keeps our residents out of the ER for minor issues. Huge cost savings.”
Ready to see the difference for yourself?
What Is Your Current
Transport Partner Costing You?
Use this calculator to estimate how much your facility could save by switching to a contracted transport partner with guaranteed response times and zero no-shows.
Enter Your Facility Data
Estimates based on Bronx hospital benchmark data. Metro Care Response targets: <45 min average discharge delay and 0% transport no-show rate.
Every facility is different. Call us and we will run the numbers for your specific discharge volume, delay times, and no-show rate — then show you exactly what Metro Care Response can save you.
Saved per discharge × 2,160 annual discharges
Eliminated no-shows annually at 18% rate
Operational Impact
Want a custom analysis for your facility?
Our team will audit your current transport spend and build a tailored proposal.
Before & After:
Real Facility Outcomes
These are actual results from Bronx facilities that switched to Metro Care Response. The numbers speak for themselves.
Discharge Delays Cut From 4.2 Hours to 42 Minutes
A mid-size Bronx hospital was losing significant revenue per delayed discharge. Patients cleared for discharge sat in beds for over 4 hours on average waiting for transport to arrive. After switching to Metro Care Response as their contracted transport partner, the average discharge-to-departure time dropped to under 45 minutes.
“Before Metro Care, our discharge planner was making 8-10 phone calls per patient trying to find a ride. Now we send one request and the crew is here in under an hour. Our bed turnover improved dramatically.”
Key Metrics
Want similar results at your facility? We offer free transport audits for Bronx hospitals, SNFs, and dialysis centers.
Request a Free AuditINNOVATION IN EMSBLS Sprint Units
with Medic On Board
Not every call needs a full emergency response. Metro Care Response deploys fast, lightweight BLS Sprint Units — paired with a licensed Paramedic — for low-acuity, non-emergency sick calls. Faster care. Smarter deployment. 911 stays clear.
Right Unit. Right Crew.
Right Call.
When a patient calls for a non-emergency medical issue — flu symptoms, a headache, pink eye, minor injury — dispatching a full ALS ambulance wastes resources and delays real emergencies. Our Sprint Unit model solves that.
Patient or facility contacts Metro Care Response for a non-emergency sick call — flu, headache, pink eye, minor pain, or general illness.
A compact, agile BLS Sprint Unit is deployed — faster to navigate Bronx streets, easier to park, and on scene quicker than a full-size ambulance.
A licensed NYS Paramedic on board performs a full patient assessment, vital signs, and clinical evaluation — same level of medical oversight as ALS.
The medic determines next steps: treat on scene, transport to urgent care or ED, or coordinate follow-up care — keeping 911 and ERs clear.
Conditions Our Sprint Units Handle
These are the everyday, low-acuity calls that don't need a full emergency response — but still deserve professional medical attention.
Faster Response
Sprint units are smaller, more maneuverable, and faster to deploy in dense Bronx neighborhoods — getting a medic to your door quicker than a full-size rig.
Same Medical Oversight
Every Sprint Unit carries a licensed NYS Paramedic. You get full clinical assessment, vital monitoring, and treatment decisions — not just a ride.
Keeps 911 Clear
By handling low-acuity calls with Sprint Units, we free up full ALS ambulances and 911 resources for true life-threatening emergencies in the Bronx.
Available to Individuals & Facilities
Sprint Units are available for direct patient requests, nursing home sick calls, school nurse referrals, and facility wellness checks — any situation where a patient needs professional medical attention but doesn't need a 911 response.
Not for life-threatening emergencies. If you are experiencing chest pain, difficulty breathing, stroke symptoms, or any life-threatening condition — call 911 immediately.
OUR FLEETModern, Fully Equipped
Ambulances
Our fleet consists of Type II and Type III ambulances, maintained to exceed state and industry standards
Fully Stocked & Ready
Each ambulance is fully stocked with state-of-art medical equipment and undergoes regular inspections, cleaning, and preventative maintenance.
Quality Assurance
All vehicles undergo regular inspections, cleaning, and preventative maintenance to ensure they exceed New York State and industry standards for safety and reliability.
Highly Trained
Medical Teams
Our crews are the backbone of Metro Care Response. Every team member receives ongoing training, background checks, and continuing education to ensure compliance and excellence in patient care.
Request a Pickup
Select your facility type below to submit a transport request. Quick, simple, and dispatched 24/7.
Hospital Pickup Request
For hospital staff — patient name, age, weight, destination & who's ordering
Dialysis Center Pickup Request
For dialysis staff — patient name, age, weight, destination & who's ordering
Recurring Dialysis Pickup
Set a standing 3x/week schedule — submit once, we handle the rest automatically
Medicaid Taxi Request
NEMT for Medicaid members — covered rides to doctor visits, dialysis, therapy & more
Home Care Companion Request
Non-medical companion visits — walking support, grocery help, wellness check-ins & more
Only one form can be open at a time. For urgent transport, call dispatch directly at (929) 815-4275.
CAREERSJoin Metro Care Response
We are always looking for motivated and professional individuals to join our growing team
EMTs
Emergency Medical Technicians
Paramedics
Advanced Life Support Specialists
Medical Vehicle Operators
Professional Drivers
Dispatchers
Communication Coordinators
Operations Manager
Operations Leadership
Medical Director
Medical Oversight
Billing & Coding
Medical Billing
Fleet Maintenance
Vehicle Maintenance
HR / Payroll
Human Resources
Compliance Officer
Regulatory Compliance
Training Officer
Staff Development
Contract Manager
Community Relations
Ready to make a difference in your community?
Emergency Response
Network
Metro Care Response is a proud member and founding partner of the Emergency Response Network — a coordinated mutual aid alliance connecting EMS agencies, fire departments, and medical transport providers across the New York metropolitan area.
What is the ERN?
The Emergency Response Network (ERN) is a voluntary mutual aid framework that enables member agencies to share resources, personnel, and equipment during mass casualty events, large-scale emergencies, and surge situations across the five boroughs and surrounding counties.
When one agency is overwhelmed, the network activates — routing additional units, crews, and supplies from partner agencies within minutes. No patient left without care. No agency left without backup.
EMS Agencies
BLS & ALS certified ambulance services operating across the NY metro area
Fire Departments
FDNY and volunteer fire companies with first responder EMS capabilities
Hospital Systems
Receiving facilities and hospital-based transport teams in the network
Medical Transport
Non-emergency and specialty medical transport providers for surge support
Join the Emergency Response Network
Is your agency interested in joining the ERN? We welcome EMS services, fire departments, and medical transport companies committed to mutual aid and regional coordination.
FAQFrequently Asked Questions
Everything you need to know about Metro Care Response medical transportation services.
1What areas does Metro Care Response serve?
We provide 24/7 emergency and non-emergency medical transportation throughout the Bronx and Greater New York metropolitan area. Our dispatch center at 550 Brush Ave NW, Bronx, NY 10465 allows rapid response to all Bronx neighborhoods including South Bronx, Fordham, Co-op City, Soundview, and Throggs Neck.
2What is the difference between BLS and ALS transport?
Basic Life Support (BLS) is provided by certified EMTs for stable patients requiring non-invasive monitoring during transport. Advanced Life Support (ALS) is provided by NY State-licensed Paramedics with advanced cardiac monitoring and life-saving equipment.
3Does Metro Care Response offer dialysis transport?
Yes. We specialize in recurring dialysis transport with standing 3x/week schedules. Our crews are trained to handle dialysis patients including those with cardiac conditions, fistulas, and mobility limitations. We serve DaVita, Fresenius, and other major dialysis centers across the Bronx and NYC.
4What is a BLS Sprint Unit?
A BLS Sprint Unit is a compact, agile medical response vehicle staffed by a certified EMT and a licensed NYS Paramedic for non-emergency sick calls. It handles flu, headache, pink eye, minor injuries, and wellness checks — keeping 911 resources free for true emergencies.
5How do I schedule a medical transport?
You can call our 24/7 dispatch line at (929) 815-4275 for immediate scheduling, or use our online request forms for dialysis transport, hospital pickups, and Sprint Unit requests. For recurring schedules, we recommend booking a free consultation with our team.
6Is Metro Care Response licensed and insured?
Yes. We are fully licensed by New York State Department of Health EMS, HIPAA-compliant, and carry comprehensive liability insurance. All crews and vehicles meet or exceed NYS DOH EMS regulations and undergo regular inspections.
7Do you accept insurance and Medicaid?
We work with Medicaid, Medicare, and most private insurance providers for billing coordination. For dialysis transport and interfacility transfers, we handle insurance documentation directly. Contact our billing team at metrocareresponse@outlook.com for specific coverage questions.
8Can facilities set up standing contracts?
Absolutely. We offer multiple contract tiers for hospitals, nursing homes, dialysis centers, and other facilities. Contracts include dedicated dispatch lines, priority queues, real-time tracking, and custom SLA agreements. Contact us for pricing details.
Get in Touch
Available 24/7/365 for Your Needs
Send a Message
Families Trust Us With
Their Loved Ones
Real stories from Bronx families who found peace of mind with Metro Care's home companion services.
“My mother is 84 and lives alone. Having Metro Care's companion visit her three times a week has been a lifesaver for our whole family. She looks forward to those visits more than anything.”
Ready to bring compassionate care to your loved one?
Serve Your Community
With the Odessa Harrigan Foundation
The Odessa Harrigan Foundation — a Metro Care Response initiative — trains and deploys volunteers across the Bronx to provide companionship, patient advocacy, and community outreach. No medical license required. Just a heart to serve.